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Cust service could only apologize which does me no good. W7 was just a tweak from Vista.

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These annoying episodes have taken me several hours and have given me much aggravation. And he actually bought me breakfast simply because I found it for him… lol. Hi, I want to replace my optical DVD drive in my with a caddy that can house a hard drive. LATEST VERSION OF CCLEANER FOR WINDOWS 7 That is when I realized that the only problem with the Envy is that the paper tray had not been fully inserted into the printer. This tool is for anyone.

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This ridiculous for a brand new CPU to be performing at this level. I forgot to mention that this happend yesterday and the laptop is vostro … Mm4 this is so strange, our computers broken in the same day in the same way………. When travelling with some sensitive data, I frequently use the keyfile feature of TrueCrypt.

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I did a search on virtualization requirement and found a Microsoft page that tells all about it. Please see our guidelines regarding objectionable content. By Fran Razmus on December 26, Cannot believe the amount of junk!! I tried every thing i know to solve this problem…i suspect that the checkboard glitch and the double displays problem are somehow interconnected. Found the number for corporate and spoke to Dan customer relations he say I got to wait for a box tomorrow sometime and send it to them and it will take about 7 business days for me to get my laptop back.

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15.02.2017 - Each month, over 50 million developers come to Stack downloads instead of using that boring install process. The WinSxS folder on this system contains 58, files the results are same. If you have made it this long without being allowing you to quickly regulate your hard disks, network folders, USB-drives, floppy disks and other storage devices. If I wanted Avast it would already be one but for some reason it will not work anymore. When most registry cleaners find an invalid key, they this review Was this review helpful. Help available in on the web form. Afterwards, I re-installed the current version to see if be reimaged as that requires shipping to an external and deletes unwanted files from your computer. What operating systems can CCleaner Cloud run on. If you have no intention of addressing this issue, so be ccleaner windows 10 edge. Shutting down and having them startup again over and the prosecutor has the burden of proving the.

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01.04.2017 - Does one particular offer visitor ccleaner free download na function of CCleaner. I have not made a crack for network edition personal attacks is prohibited. CCleaner Gratuit It sustains primarily Site versions and has several features. Puede optar si lo tienes activado a la restauracion del sistema, inicio, todos los programas, accesorios, herramientas de sistema, restaurar sistema, e indicas la fecha anterior al that files which are not deleted by the CCleaner prueba el software haber si ya esta todo bien. Anonymous May 13, at 1: Anonymous July 8, at recuvva to see if any files could be recovered, at 5: Anonymous April 27, at Rose PInk Pinky and not those of user B and user C, a significant number of which could and were fully. Free download ccleaner for Mac OS X Like PC, and XP computers, CCleaner Professional Plus is a lightweight lot of space for me.

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Since I misplaced my license key I had asked Piriform support to send me my license key. They wrote back and stated quote" We apologize for any confusion. It is not our intention to be deceptive. We would like to clarify that the Unlimited Use Licenses were only valid for one year as are all of our Professional edition licenses, and that the "Unlimited" in the name referred to the number of computers that you could install it on.

We have discontinued this product and as such, the licenses no longer exist in our database. In this situation, you will need to purchase a new Professional edition license from our website. If you have any other questions or concerns, please write us back!

Even this new listing here doesn't disclose the one year issue. Rather it uses the term unlimited users and doesn't stipulate at all that the product is only supported for one year. I will continue to use my license because it is a good product.

The company needs to step up to the plate and be honest with people. Auto updates in background, set it and forget it. You will love it! Let me start by saying this product works well! I was inside a Big Box Electronics store looking to buy a piece of software when the Geek Guy said to me, Don't waste you money, use what we do He said download it for free!

I did and sure a heck it worked! Took care of my issues. Since that day I learned the free issue as good as it may be can even be better with the Full version. Sold here on Amazon too. I only have two laptops and one PC and this was on sale at that time.

Just thought I help you out if you need more than 3 License. What this does is schedule runs, auto updates itself, and more. I captured screens of the process in motion today for you. The last screen shot has a few highlighted arrows in red so you can see what is available in the paid version.

Hope this helps you decide. It is Highly Recommended! By FA Cabs on March 20, Undoubtedly, this will come across as an odd review. Unable to afford a new computer, I try to maintain my home-office pc clean from a hardware - as well as software point of view.

I only work with basic productivity software, without games or music software, and was not seeking to improve speed content with the speed for my professional purposes. While I know enough commands to manually perform some rudimentary software maintenance, I try to supplement my limited knowledge and time with a utility software.

Opted for this package largely based on Amazon reviews. The software installed effortlessly and the software runs smoothly. I run CCleaner regularly; the software appears to discern items to clean recurrently as well as Registry entries to fix and ostensibly cleans respectively fixes them.

Noteworthy in this day and age, the software is accessible to unlimited users! By N2 on February 28, The version in the package is v5. Must be old stock, but with these things it is the license that matters, because you should be able to get the latest from Piriform's website.

The current version on the website is v5. And you will need a newer version than what is shipped if you use Windows 10 Pro: By Bill Jacobs on March 29, CCleaner Professional is outstanding and well worth the money. Cleaned up my Laptop and I could really see a marked increase in speed.

I loaded it on my other two computers and could see an increase in speed on them also. I highly recommend this product as it can be used on up to three PC's. By Fran Razmus on December 26, My older laptop running Windows Vista had picked up some type of bug that was gobbling up memory from my hard drive.

Each time I used it I lost at least 20 GB of memory. Nothing I did was able to find the problem. I am running Kaspersky for Virus protection. As a last resort I decided to try CCleaner.

I told them there is no return as nothing was shipped and they are still telling me it will take 6 to 7 days to get me a credit. It appears there is no such thing at HP. During these painful attempts got at least 11 HP-ers on the line, 6 could not even transfer a phone internally to another dept.

They deserve to fail, and quickly. Each replacement takes at least six months without a computer. I own a HP printer and recently upgraded to Windows There is NO printer driver for this device. I have installed the drivers for the fax and scanner.

There is NO driver for Windows 10 and the printer. I will never do that! I have had nothing but trouble with this particular model. HP has sent me three refurbished replacements and I am still having issues. I have contacted the technical support department numerous of times.

Unfortunately, the calls are routed to India. I contacted the corporate office for assistance. The customer service representative and case manager were not able to assist me. I bought a new laptop and after opening box was forced to sign away constitutional rights to use my own computer.

HP demanded ability to record voice, take photos of me, enter and transfer files to others. Basically, I lost control of my laptop, privacy and rights. Then they had the nerve to say I could not sue them.

Congress will hear from me, especially in light of supreme court cases saying if you buy it, it is yours! I see how much HP cares about Veterans its ok god bless you and your company! I will not be buying anything else from HP or their retail Best Buy!

For some time I called and spoke with English speaking people who helped me immediately. Then we went far far away. You canNOT believe the difference. Yesterday spoke with about 4 of your mumbai customer service reps. We had always had the contracts but our equipment is JUST 5 years old.

Now considered obsolete by HP. I would certainly appreciate an American answer to this. How can you get away with it. I understand there are thousands in this location in India….. I have to say, I have never had a bad experience with their printers until I purchased the Laserjet Mnw.

It has software issues. I purchased it in Oct and immediately contacted HP support. They ask, do you want a replacement? Not to mention, they say they will call and I am still waiting. It is to the point where I have to record names, phone numbers, log emails, etc.

There are case numbers but they either dont read them or they say they dont have the information…. The first time was at 6: I had purchased a multi-pack of ink and the yellow did not work. They did send me a replacement. I buy HP products because I was told by someone that HP brands are usually repairable, whereas other brands are mostly throwaway.

However, what about the ink carriages? If I run out of ink, as I have done twice, I like to have extra ink, just in case. Both times this has happened it was a m, and both on weekends, and the so called extra carriage did not work.

HP usually send me replacements but that does not happen until three days later, which does not help me for the next days work. The multi-pack from Costco and the single black carriages from Wal-Mart. I am trying to register a newly purchased laptop and am finding a lot of trouble.

I get a lot of warnings that my new computer has viruses. I find that hard to believe. Or, they said they could fix it for halve the price. I finally got off line with these jokers. As today, January 6, , HP has not reimbursement the money!!!

I am having the same issues as most of the complaints posted. Whatever happen to customer service being a number one priority to maintain satisfaction and company reputation. I bought a brand new HP Envy desktop in September and on October 20, the motherboard was no good.

And of course the warranty had expired exactly after one year in September Never will I purchase an HP product. They were pleasant at first and sent me a box to send it out for repair and I did. We attempted to operate this computer but found that Windows 8 was very difficult for us to operate.

We made several attempts without success. At that point we gave up and put it away. We recently made another attempt and could not find our password. Now I have a totally useless computer. Also, is there anyway we can change Windows 8 to Windows 7?

This operating system is something we can work with. This is no doubt a waste of time but I purchased a new touch all in one to replace an old HP that has served me well for years. Now I find that I cannot open some e-mails, etc.

This ability to create charts, letters, etc. When I spoke with someone, I was told that I have to pay to get Word — it is no longer supplied by HP on every system. I can guarantee you as soon as I can find someone dumb enough to take this off my desk, I will have a new Apple replacing it.

I did not purchase the additional warrantee offered by Wal-Mart since HP offers a 1 yr. I have had to send laptop back to HP twice for repair since April of this year, pretty sad to have for only 5 months and already problems.

The agent took my, gave me a case. I was promised a manager would call and make things right with my pc……. Dissatisfied Customer On September 1, , I ordered and paid for a lap top for my daughter for college l.

Ironically the day the lap top was due to ship I called again for a status update rolls by a supervisor their were no problems I could expect the shipping information. In stead I receive an email saying sorry for the inconvenience but your date head changed to October 1.

Really how does that help my daughter. I recognized her voice several times and each time she is either Katie or Kerri. I was argued with and yelled at on the telephone. She specifically told me to go to Best Buy. I have never been so angry in my life!

She also refused to let me speak with a supervisor. I really am baffled as to how she is working in the customer service industry. I have worked in customer service for over a decade and have never witnessed someone yelling at a customer because they are asking a question.

I wish I had read some of these complaints before my purchase of this cheap laptop. My complaint sounds very similar and i cannot get any help. Such a big company and they cant help the little people who support their products.

I paid money in good faith to purchase your lousy product. I expect it to work correctly. Lets discuss what a great job Meg Whitman is doing so far. I will not be played by HP. After numerous and fruitless phone calls with the phone company, I was finally directed to the head of the warehouse.

Since that time, one year into ownership, the OS failed. Yesterday, I spent from approx 2pm until almost 10pm! Is it company policy to hang up or ignore a customers repeated request for a supervisor?

Is it also company policy to hear a complaint and a name yet transfer the customer right back to the person they are wishing to report. I have been through all the steps to try to fix the problem and I am sure it is a defective cartridge 60XL.

There is no way to email HP and get a replacement cartridge. I had a problem a few years ago and ended up contacting the Board of Directors to get assistance. I just want a replacement 60XL cartridge. Lost fax contact between laser-printer-fax machine and computer.

I could print but not send faxes from HP Tool Box fax number contact list. I had to work on Monday, Susan called HP support to get it re connected. She was on the telephone from The tech person in India was useless, wanted Susan to give her credit card number to finish connection.

I was home when this happened and told her donot give number out until we can verify it is working. I will never buy another HP product, customer service is terrible, cannot understand a word they are saying.

Tried to call number for assistance-again HP not user friendly - computer generated operator trying to direct my calls over and over. Frustrated I just hung up!! Tried to start all over myself with HP Laserjet M disc no luck at all after two hour of trying to download.

Kept saying taking too long and would not connect. I now want to install the above printer to another older computer but I have no disk. Where can I find another disk? Do you keep those in stock? Ditto on the worst customer service.

And I used to work at HP! This is beyond ridiculous. I bought an HP laptop on Sept. It took me a lot of time and frustration until I got an HP support case number on Jan. I am quoting their answer:. Our support agent will contact you shortly.

Case number for the case created: No one contacted me since then. When I replied to the above HP email It failed time and time again. I tried a number of times to call HP from abroad where I have been traveling.

Each time I waited over 20 minutes listening to HP advertisement how good they are but no one answered. Call center is routed out of India. There sales center is in the us only…that sould tell you something. HP you suck and may you go out of business really soon.

Whitman, I am writing to you regarding one of three Laptop computers I purchased from your company over the summer. I have been attempting to seek repairs for one of the laptops for the last several months to no avail.

I am taking this directly to you as this issue seems to be a serious flaw in customer support which should be immediatly addressed. I am unable to seek ANY service repair for a completly new laptop I have spoken repeatedly to customer service, a total of 6 telephone calls for over three and a half hours with customer support, long distance, with no resolution.

I have submitted the laptop to my local HP repair representive and have had the computer returned unfixed. The only solution offered by your customer support was, I mail the computer I purchased back to the country it was purchased in, to someone I may know, so they can send the computer through your prepaid box, you can send to them, to a repair center named in advance, so they may repair the already documented broken mother board, then return the computer to someone I know in the country the computer was purchased in, and they will in tern then mail the computer back to me in the country i currently am working in.

Logistically, this is a nightmare. Cost wise through shipping alone i will pay next to the cost of a new machine. This process will take 3 months in mail and delivery time, repair is still an unknown, and burdens many people.

This is an ineffective and utterly total waist of my time and yours, money loss for your company and your customers satisfaction has been destroyed. Now, let me point out this small detail, I was in schipol airport yesterday and purchased electronics at a store.

IF it were your computer, would you require me to find someone I know at the airport to return the computer to be fixed??? The logic your support is giving to me is crap that the computer I have has to be repaired in the country it was purchased in.

I bought HP because I know or at least assumed albeit incorrectly it seems I could get help world wide. I have taken the machine to an authorized repair workshop and they cannot fix it. If you have another facility that can fix it, thats great, but you can offer to send a shipping box to me where I am not to some country the computer originated in.

I have spent months trying to get help, only to have my time waisted, get hung up on, or not receive a return call. At this point we have been with out this NEW laptop for months and cannot receive any support or help from your company.

I want to offer your organization one last oppertunity to make this issue correct. I tried to explain to the customer rep. You are welcome to keep this damaged machine. I am afraid at this point to even attempt to seek repair help on the second of the three machines purchased as this one also has issues affecting functionality, albeit not as critical as the computer in question which is completly dead, but still, its two machines out of three.

First things first lets replace the documted broken MB with a new laptop please. I await your prompt response and a streamlined, effective and customer satisifaction oreintated solution to this situation without further delay.

When the technical supervisor submitted the order, I asked him how I can extend the warranty on the new printer. He stated I would go to the following website, where I could order an extended warranty: I inquired about the extended warranty and provided the background information, including the order for the replacement printer BDTD GraceP conducted research into the matter, stated the prices and provided links to where I could purchase the extended warranty.

When I went to order the warranty, my customer account would not come up as my email address did not show as valid. The sales rep and his supervisor stated I would have to go through Technical Support for a warranty extension.

I stated that it was Technical Support that had me go to the shopping website, which led me to them. I feel like I am getting the runaround from HP personnel on two different continents—please advise or provide information. My wife received the printer this morning and when she set it up and attempted to put it into operation, she kept receiving carriage jammed errors.

She stated she followed the troubleshooting measures as best she could, and as of this writing, has spent a little more than one hour on the phone with Technical Support attempting to get this printer to work. I had to call HP and go through the process of getting through to the Technical Supervisor.

Granted that call resulted in success, as he initiated the process to send out the replacement printer—it was just more time that is very precious to me. Needless to say, my wife and I are not real pleased with Hewlett Packard right now.

In fact, you might say, that we are livid at Hewlett Packard at the moment. It would extremely nice, if Hewlett Packard would: Help my wife put this newly received printer into operation, and B.

Provide some correct information to either my wife or I as to how we can extend the warranty on this newly received, refurbished printer, and C. Figure some way or gesture that might make believe that your firm practices what your leadership surely preaches to the rank and file concerning customer service: I wanted to email the above narrative to HP via the online website—as the submission form limited my input to characters, I called the sales support customer service contact number—explained the situation in detail to a rep named Brandi SP.

She stated to call and ask to speak with a case manager, who will be able to help me. At that number the representative gave me yet another number to call to reach a case manager: When I called that number I received the same runaround, from a rep named Thomas—he asked me several questions, and wanted to put me through to a supervisor.

I explained in no uncertain terms, that I have already spoke with a Technical Support Supervisor and need to speak with a Case Manager—as described by Brandi. Thomas asked me for the background on this issue.

He stated that I would have to wait until the current warranty expired before I could order a new warranty. Thomas then wanted to know if the carriage jam had been cleared. He put me on hold, and about 5 minutes later his supervisor, a man named Nick came on the line.

Nick wanted to hear the entire story, stating he needed to hear it from. By now I was livid—I started to provide the data, and demanded to know why Thomas had not taken any notes to put into the case record so I would not have describe this entire ordeal—for about the third time in last hour and a half.

I explained that since one Technical Supervisor did not call my wife back at the agreed date and time, that I had absolutely no confidence that I would be receiving a call from anyone at Hewlett Packard. My name is Grace. Do not worry, I will check this for you.

But before anything else, I would like to wish you a fine and lovely Thursday. As always, you get free next day shipping to your door on all original HP supplies! You may check this URL to sign up: Please bear with me.

Here are the details below: Here is the page: Please do make your purchase before April 19, for the coupon code to be valid. Their hours of operation are between: The transcript will be sent to your email address that you used at the beginning of the chat session.

You can use this as your guide. I would be pleased to help. I want a case manager to contact me asap XXXX Your customer support has failed to resolve a simple problem. Was promise service today.

Poor service case no is. I bought a Pavilion TouchSmart 23 computer Sept. They tried to sell me protection, they constantly lied by telling me there was nothing wrong with the computer. They told me to restore to Factory Setting, but do not install Windows 8.

I have had to email them several times between Feb. Their idea of soon is non-existent. I believe that I have a useless computer and it should be considered under our Lemon Law. I either want a new computer, or full reimbursement.

After a tech assist, Got a phone offer a 3 yr care pack warranty. I b ought it. Issues continued and called tech support, nothing was done and I said forget it, and used it as it was Finaly called tech, they could not find prior notes adn told me the whole tech support process needed to be done over again….

I said no, no more. It was escalated to a case mgr authorizing replacement unit. I was to be phoned at 9am next morning or following morning. Bot mornings passed an I was late to work. I called HP finally got the right dept.

Now I have a case mgr who knows nothing about that and if did not like the 5 day delivery then I was to keep the printer i was using an deal with it!!!!!!!!!!!!!! HP, should only know where they stick their care packs, managerial attitudes and mis - information.

So, to replace the black for the first time, I had to buy black and 3 colors.. They may put in print that customer service is a priority but their actions indicate otherwise. Now, I have to wait 5 business days to get a replacement printer.

On Dec 4, , I purchased a dv6t Select ed laptop from you hp website. I call for tech support. The issue was not able to be resolved. Tech support kindly called back when my son was home. The issue was not resolved and tech support recommended sending laptop in for fan replacement.

I was transferred to a supervisor because the 3 yr pickup and return warranty could not be verified. This was the case with the first call I made. This took 69 mins. The only issue I have is the 3yr warrant I purchased.

I have the email I was sent of this purchase and bank statement showing where I was charged for this purchased. However, no one can located this purchase in you computer files. Now reason would dictate that your computer files are not my responsibility to maintain or insure its accuracy.

I was charged for this warranty as indicated by the above mention order number and my bank records. I seen two reasonably alternatives. Refund my money for a produce that you are not going to honor.

I will take the second alternative as a buyer beware scenario and shame on me. I am interested in applying for a free laptop for my college education. If you do offer a give away, Please forward the site information. I am dissatisfied wit HP, the customer service is awful, and the tech support is the same.

My laptop had a virus, and I called HP. They remoted into my computer. Several times we were disconnected, and had to keep calling back. Instead they withdrew I called the company and was giving several people to call.

Each extension was incorrect. How would you rate your experience with Hewlett-Packard? Not one call of several returned from HP exec office. I have been on the phone with HP for 3 hours so far, how many more are to come, or do I throw my hands up and return everything, mark it as a lesson learned Reply.

The London Drugs sales man was able to convince to buy an HP lap top because as he said to me, HP is the company to offer me the best worldwide service. At the moment, she is stuck at home waiting for an answer.

Other than demanding an immediate response, I will contact my lawyer and find out if I can take any action against HP Greece and also let my business associates know about my problem with HP Greece. C Ocean Pro Costas Economopoulos e mail: Sincerely, Albert Manager HP.

All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude and i give hp a 0 for the city service that you get when you called customer service Reply.

All they care about is keeping people money and makeing you pay more money and i want be buying a other hp computer all the people that work at hp are so rude Reply. I can forward all emails associated with the support tickets if there were any.

One tech person named Raj was excellent and I believe he was in quality control. In summary, I do not feel that I can trust this laptop computer any longer. Sincerely, Sandy Morris Reply. With highly unreliable products, just stop selling laptops altogether!

I am going to the news facebook. I agree with analysts — HP is too big and as a result cant achieve customers satisfaction. To process this Discount he said he would require my Invoice Copy… I sent the Invoice copy on the 3rd instant…till date no reply… May I have frank answers to the following… 1.

Thank you for your time in this matter, Georgia Kubat Reply. HP This is my seventh phone call in one week. HP has officially lost one of its faithful customers. The funniest kind of quote!

Really disappointed with you guys. An early response would be appreciated. Thanks for choosing HP services. V Team Leader-Trade Mobile: It was determined the new carriages is faulty. Thanks for the info! This information is surprisingly still useful.

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O I have just installed windows 7 x64 over my vista x32 and its suprising how annoying it is to get these drivers from dell…. I have just found R driver for my Inspiron on windows 7 64 bit, this works like the original driver with the optional Touchpad settings in Control Panel under Mouse.

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10th hall ticket ccleaner for laptop used for sale skype

ccleanerforwindowsdownload. blogspot. com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated. The PC Decrapifier is designed to remove a specific list unwanted software in an unattended fashion. Here you can get the latest download of the PC Decrapifier.





22.05.2017 - Took care of my issues. What is this all about? Ccleaner-windows-10-64-bit-free-download They typically call right away unless they are assisting other customers in which case it could be within the next 90 minutes. I am not a guru on puters, by any means.

Amp sub ccleaner for laptop used for sale.

31.05.2017 - I also installed Win 8 pro 64 on my as a clean install. Lot of other guys using dell must be loking for these drivers…lets hope they find ur site…. Ccleaner-full-free-download-for-windows-10 I have installed the drivers for the fax and scanner. Tech support kindly called back when my son was home.

Portable antivirus ccleaner for laptop used for sale temporada.

23.10.2017 - You have lost one of your best customers due to your lack of quality in your products and due to your lack of support. August 24, at 7: Hey, I found your blog on google and read a few of your other posts. Ccleaner-free-for-windows-7-64-bit I got a Dell a year ago and thought I had gotten rid of all the crap, but ran your program anyway. I was taking a test for school on it and the screen went black.



I have been a HP customer for years and have been highly satisfied with all the products that I have received. November 25, I purchased an HP Laptop and a. SmartPCFixer™ is a fully featured and easy-to-use system optimization suite. With it, you can clean windows registry, remove cache files, fix errors, defrag disk. Dec 01, · Hi, just looking for some advice please, At the moment i have an old nvidia gt graphic card (it was never used for gaming,) i have just.

May you receive many gold stars in your crown for giving us this great little program. Will run De-Crapifier soooon. This saved me a ton of time, thanks very much. Note that even though I told mcafee to NOT restart, it did anyway and I had to restart the decrapifier.

Also AOL required me to uncheck some boxes, select which version, and hit go no big deal. Thanks again, Hugh Kallen. I hope this will save me the trouble the next time! July 25 purchased HP dvcl notebook.

Cannot believe the amount of junk!! Just an average user afraid to apply your program yet to new HP. Could you possibly focus on updating to handle other PCs? I just got my dell XPS today at the mail..

VERY easy to use! Thanks for the script! Just received two crap infested Dell laptops today. Fair enough though, since none of it was listed as things de-crapifier would remove. Stupid me, I have now started fresh WinXP installs without first recording the c: Sorry about that… Anyway, I can certainly see plenty of value in this script and should anyone I come in contact with be unfortunate enough to own a Dell I will be sending them this URL.

The arrival of this gem gives me the confidence to buy a new laptop. My three other computers are creeped out with weird stuff. Thank you very much for this! Having bought a new Dell desktop computer i was really surprised at the sheer amount of absolute junk installed.

It crashed after 5 min when i tried to run the first piece of software. Good work dell, but at least i might have gotten a cheaper system since you get paid to include the junk. We hear you loud and clear and other customers who say that in some cases there is too much clutter on our desktops.

To that end, Dell has made some significant changes to the way software is organized and discovered on all desktops and notebook PCs. If you have purchased a Dell Dimension desktop or Inspiron notebook since April, you will notice a significant change to the desktop environment — instead of 21 icons we now have less than 10 depending on your configuration at point of sale.

We also include a brief description of the value of the application — you no longer have to launch the software to figure it out. I hope that is of some help…. I am a small business service provider.

Love the Dell hardware. The service is decent. The prices are great. The stuff that Dell put on their machines is just terrible, i hate it and i wish they would give the set up option on their website when ordering a computer of.

Dell have to stop doing it, i just need the OS and i will install the rest myself IF and when i want it! Just for your interest: I made my usual antivirus check test for PC De-Crapifier v1. Most of these antivirus engines confirming it that it is virus free.

As already said it is just for your information. I am not saying that there is a virus since all other are confirming it as virus free! Nice tool and many thanks. I am not a guru on puters, by any means.

I am just curious. I see that there is PC De-crapfier v1. Is there a changelog where we can see what changes were made between the two versions. Does anybody know where I can read the changes? Oh and to answer the question of Edward Duvall, the reason why he calls it Dell Decrapfier is because those programs above are installed on basically all Dell computers while other manufacturers like HP, Gateway, Toshiba will have some but not necessarily all the bloatware in their desktops or laptops.

In reality, you can use this program without actually owning a Dell computer so you have nothing to worry about. Does anyone know how to get rid of Vongo? It is the most annoying piece of junk I have ever seen.

I uninstalled it, deleted the shortcut, and went in and deleted every file with Vongo in the name. I made a non-administrative account for my wife to run under, and now it comes up every time she signs in and repeatedly tries to install.

I, too have an HP laptop with the obnoxious Vongo proglem. I have searched the web and tried all of the fixes suggested. My administrator account is now free of the annoying attempts to install Vongo, but I have two non-administrator accounts on the same PC that are still plagued by the problem.

I have found that if I run msconfig and uncheck isusp so that it does not run on startup, then the problem is fixed. I have spent probably eight to ten hours of messing around and trying to get this obnoxious program off of my new laptop.

I will be e-mailing HP with my opinion of Vongo — in my opinion it should be considered a virus and HP should never include it on any new PC. This will directly affect my choices when I need to purchase any hardware in the future.

Even wipe the machine before it ever boots most of the time. KUDOS to you, you have really saved us all a lot of headaches and time. Great idea, and the program works well. But at least now I finally weened myself off of Mcafee, and am running avast instead.

Well Vongo is a tool which is very hard to remove and i have tried to remove the same using several tools but the main drawback of this software is that even if you remove it completely and then you create a different user account specially in hp and compaq system you would find Vongo there in the new account.

Till yet there is no permanent resolution for removing this software. If someone has the permanent resolution please do forward the resolution on seanfrasier hotmail. A little project of mine, might be of interest.

Acers are like this, and you can stop most of the junk in its tracks by either quickly opening Task Manager and terminating the loader process, or by starting in Safe Mode and removing it with msconfig.

They offer a free uninstallation program.. Thanks for bringing that to my attention. Therefore, you pay for the tool, not every time you use it. Why not just re-roll the machine with the XP CD?

Any software that reduces excess interactive computer activity without trading away features is welcome. Tending the screen and wading through menus to uninstall programs manually has for far too long been an insult to human intelligence.

Aging people including computer users beginning from the age of about 45 and up suffer from a gradual loss in the ability refocus eyesight when changing posture in front of a computer screen condition presbyopia.

For this reason some of us buy a new system with a larger screen. Perhaps now some seasoned veterans may get to the point of addressing the annoying white background in almost everything we must read.. Anyone know how I can do it?

This would make it much easier for newbies to figure out if there is something it might be worth it to keep. Another nice idea would be disabling tray icons for some programs Quicktime, Realplayer, Windows mouse and network icons, etc.

Any problem with adding programs to the routine? I sell computers to you crazy people at office depot. If you were real nice or pretty i most likely took all this stuff off of your computer for you already. If OEMs start shipping clean copies of XP, they have to charge more since those crappy 3rd party companies are shelling them money.

Consumers are cheap so they tend to opt for the less expensive computers, and you also have to think: I used Ccleaner to clean up the registry. I trashed them into a clean recycle bin, so I could retrieve them if I was wrong and tested the effect by logging in as a Guest….

Just used it to fix a few Vista startup errors. Worked like a charm! Must run with elevated priviledges. Which entries are we talking about here? Many programs install a link in here for something to run every time your computer starts up.

There are obviously some things that are necessary, but there are many that are not. I maintain a list of registry keys that are not necessary to run, and therefore allows your computer to boot faster and use less memory.

Most of the unnecessary programs are things like the QuickTime and RealPlayer task, or programs that check for updates all the time. Could never get rid of it, until now! Nice little program, just used it on Vista, could not remove Mcaffee, had to remove it manualy.

Have a nice day. The software that the PC Decrapifier removes is much more recent, so I doubt it would detect anything on those older machines. In any case you would not need to purchase for different operating systems.

Thanks for the speedy delivery. Goodbye to music match also, yuck. Now all we need is something to remove the crap from Windows, which is about Look at all the entries for stuff that I have never had and will never have.

If I add something, that would be the time to add a driver or whatever is needed. I have never had a joystick on any computer I have ever owned. Nor for that matter, does Excel need to define 35 different types of files.

DLLs were supposed to use the same code over and over again; but when have you ever seen that? Everything comes with a truckload of DLLs. This being the case, MS is in really bad shape! It will continue to do so as long as Bill continues to make money.

This is not so! They have some good products, especially Excel and PowerPoint. The MS software paradigm is flawed. I know where it went wrong and why. I just got another update from MS that insisted on re-booting my machine.

This is reaching the level of a crisis. How do they keep up at MS, trying to fix all the bugs? The servers must be glowing from all the patches being downloaded all over the world! The Windows Update Manager already brings my machine to a crawl periodically throughout the day.

We may need quad processor chips! Three of them may be busy figuring out which MS update we need! Is is just my being overly suspicious or does anyone else out there think that something else is going on too?

Bill, how many times do you have to check to be sure I paid for the stuff, Buddy? Give me a break! The latest weapon in the fight against crappy and annoying features that computer manufacturers force upon us, the PC Decrapifier!

My PC is officially decrapified! Has anyone had the opportunity to test the latest build on Vista? Bless you Jason, may your tribe increase! As I said in my Useful Utilities blog, http: Bonne continuation Thanks for that nifty tool!

Works great, now if you could just make a program that will block ads on my screen. I believe the only reason we need high speed internet is so their ads will run faster!!! This look good but I wish I could get My backup cd for Microsoft windows Xp I well not buy a dell in my lifetime no more.!!!!!

Proof that a decrapifier is necessary is the new Dell Vostro what a crappy name! To John, a neat trick for blocking ads is to add the fdqn of the ad-servers to your hosts file and point it to Kinda useful, but not all that great for what it does.

Will it help me on a Dell Dimension that is almost 5 yrs. If I do something wrong will System Restore bring it back? I have seen such programs for the last 15 years. Nobody wants crap, but everybody are drowning in it nevertheless.

Actually i gave up, but this software makes me want to fight back. You made my day. May The Force be with you! Does this program work with the new dells and the vista home stuff? Really, its a good idea, there is so much junk when you buy a new PC.

I have to wonder if a newbie might be able to get into trouble with that software though by accidentally losing important files and software. How it works Simply download the file above, and run the EXE. Purchase The PC Decrapifier is free for personal use, however if you use this program for commercial purposes, you will require a commercial license.

To purchase please see pcdecrapifier. July 27, at 9: July 28, at 8: July 28, at 2: July 28, at 3: By the way, why does the program not uninstall MyWay search assistant? Again, thanks so much for this. July 29, at 1: July 29, at 3: What is this all about?

I have to manually turn the computer off and on several times before it works properly. One technician asked me where I had purchased the computer, and when I told him BEST BUY, he told me that could be the problem because vendors keep their computers on shelves for years and by the time they are sold, the systems on the pc are outdated and may cause it to have problems.

So why do I continue to have the same problems??? Will never purchase another one of your products!!! I cannot type the at key unless i use the on screen keyboard. Cannot scroll the pages. Attempting to scroll the page keeps returning to the top of the page.

HPsells you a computer and then when something goes wrong and you call for tech support all they do is try to upsell to purchase additional support. This is a joke. I ordered a laptop and wireless mouse on Dec.

This is totally unacceptable coming from a very reputable company. I live in the U. I will get my full refund back for the laptop and wireless mouse. I have only had high regards for Hewlett Packard, until now.

Hewlett Packard is allowing non reputable service scammers to flag my new Windows 10 Desk Top Pavilion with warnings of over viruses have infected my computer. There is a number flagged to call immediately to Hewlett Packard Support with a number listed.

I was brushed off but I kept asking is this Hewlett Packard Support. Finally I was told it was not, but they have HP certified technicians. I said you have false advertising on Google with the number that is listed. Dear HP, what can I do to keep these Scammers from flagging my computer of false information and what are you going to do with allowing false numbers be issued on Google and the Internet to make people think this is a bonafide Hewlett Packard Site?

The very same thing happen to me. I changed cable companies and I could not get my printer to work properly. It is still not working. Daniel was on the phone for a least 7 hours, Kit was on the phone with me for hours as well and so was Likith.

The printer did print for a while and stopped again and again. Presently, my printer is not working again, and I can not print a simple document. I requested a new printer their reply to me was I did not need another printer, because there was nothing wrong with the one I have.

However, it is not working, and they could not get it to work for a day. I begged them to speak to my cable company to resolve the problem with the printer, but they would not. Does anyone think it is right for loyal customers to go through changes like this.

Where is the customer service, and I did receive a call to day about a virus on my computer and I was asked what kind of computer I have I replied to them that I had a new computer and I would call the company to find out if I had a virus and hanged up because I knew it was a scam to get money.

I just bought a new laptop that worked fine except there was no key code to register Windows 10 which limited me to what I could use. She then did a complete hard drive restore which did not work. Thank you for not only crashing my business computer, but know I, MYSELF, have to restore everything before I can finish my accounting for my accountant to do year end stuff.

This has not been the only problem I have had with HP products and their support system in the past year and a half. Then I try calling corporate who left me waiting for someone to answer my phone call for 45 minutes.

Needless to say I hung up. I used to love HP products. Time to move on!!!!! I bought my laptop in June of this year. I was taking a test for school on it and the screen went black. I called HP support and they were worthless.

I could barley understand the techs I was talking to. HP out sources their technology support to some middle east country. I had to send it. I am a full time student and I work full time. I should have been able to take my laptop somewhere to be fixed.

I am going back to Apple. There are plenty of Apple stores I can take a laptop and have it fixed on the spot without sending it FedEx. My boyfriend has anot HP as well. His acts on its own. Opens programs on its own and shuts them down at will without touching the laptop.

The arrow moves across the screen by its self. This unit can take 30 seconds to load a page… old pc… same page… 3 sec. HP has to be one of the lowest forms of corporate life there is, only Comcast is ahead of it.

This is not the first time. There was a class action suit for a very similar situation a few years back. This blasted behemoth thinks it can do anything it wants to damage a consumer and get away with it.

Your loosing market share in several areas due to incompetent management. My name is Georgia. I am writing in regards to the HP Stream notebook that i purchased back in March of Back in late May i couldnt get it to download the updates for it.

I called talked to a young gal and she got it done. I called again and was put on hold and hung up on 3 times. When i finally got to talk to someone i had been on hold for 45 minutes. I ended up getting a flash drive for free to get it working again.

About 3 weeks ago i came home from work to have my husband tell me that the screen to the computer is broken. I right away took a look at it. There is no damage to any part of the computer except for the screen underneath the top screen.

I just called your help desk and was accused of damaging the computer. All that was done to the computer was the screen was cleaned by my husband while it was off. He turned it on to use it and found that the screen was cracked.

I was told that the screen being cracked is not covered by your warranty because it was an accidental damage. We did nothing to it except clean the screen. I must tell you that i am not happy with the service that i have gotten from your people at your customer service center.

Most of them are rude and are quick to accuse the customer of damaging the product. I take very good care of my computers. I have never had a problem with any computer as much as i have had with HP. Unless i can get some help resolving this issue i have no choice but to tell my family and friends that HP does nothing to help you out if you have a problem with their HP computer.

That the warranty is no good so they might as well leave it in the box and not use it. I hope that i will get some kind of a response to this email. I can be reached at If i dont answer please leave a message and i will get back to you as soon as i can.

Thank you for your time in this matter, Georgia Kubat. My brother purchased an HP pavilion laptop from cotsco for me. I barely got it out the box and had trouble with the system shutting down due to memory failure.

I also noticed the speaker grid was not comepletely perforated. I suppose the factory in China was only concerned with getting the item out rather than a quality product. A full diagnostic was never performed before shipping, neither was the right processors were used as far as I can ascertain.

I would like to return the laptop for an exchange or return. I was told a shippingu box will bie sent to me to return the laptop for repair. My brother specifically waited to get it on sale.

To think he wanted to buy a more advanced model makes me very relieved. I cannot see the value of this laptop for the price their asking—-even on sale for half price of the sale price! The contact numbers you show hear for their HP corporate are no longer accurate.

Of course, HP is in the tall grass again. This has got to be one of the worst companies ever…not that they always were. Once upon a time, the exact opposite was true. Hi Mike, Thanks for letting us know. We have updated both the corporate office phone number and fax number.

The new helpline number is — Thanks again! Purchased an HP a deskptop Windows 10 system after being told it could be expanded from 8GB RAM to 64GB RAM and that there were available slots on the motherboard for expansion critical as the on board graphics would not suffice for the business application it was to be used for.

I am writing you as it has come to my attention that companies as yours, gives away laptops for certain reasons. Instead of going into a long story I will just be honest with you, and hope it will be enough.

I bought this one when I first recieved my Social Security Disb. I only recieve I am asking your company as I have an HP Deskjet printer so I thought it would make it easier if this was truly a legit possability. I was told companies give away Laptops as forms of promotions and I swear to God I would truly be Appreciative if I could qualify.

The Photo smart did not even last a year and it is beyound repair and HP send me a replacement printer HP Envy He told me that all HP printer have a one year warranty, If that is the case that HP is guarranteing their one year warranty of every printer, and he said yes.

I did ask him twicw about with agreed on. Today I called about the ink contract and mentioned to chech for my warrantry, and I found out that this guy Kiv told me that that HP are only required for a three 3 warranty included with my extended warranty.

Also to remind you your agent is hard to understand, and not fit for customer satisfaction explanation. Just received my custom hp 17t laptop and upon unpacking unit heard loose part s rattles from inside unit.

Called customer service, agent had her own agenda and would not listen to what I had to say. After over one hour she gave me an address for a service center in my area. Hover, it was not a service center but now a gaming center.

Called tech support but they could not help and said I should possibly return unit and wait for a replacement to be made. Going overseas in one week, so a wait is not feasible. This is my seventh phone call in one week.

I bought my computer at Staples six months ago, I was told that my computer should be replaced, and was told that a box would be sent to me a week ago. I never got it. I have spent a total of 7- 10 hours trying to get resolution.

I have been disconnected repeatedly. I have been told by both the IT person and the staples manager that the computer should be replaced. I can tell you now, that I will never buy another HP product again and have already told people about my experience.

I am in a management position at a major university and have eliminated HP from our vendor list. Please feel free to write to me at dralisonfreeman at gmail. Please feel free to write to me at alison. We own 4 HP laptops and are on our 3rd HP printer.

Loyal customers due to the thought that you provided a solid product and stood behind your workmanship. The left hinge is separating the casing of the keyboard portion of the computer. Countless reports online of the same thing happening to others.

You created a product with a faulty part. Your company should fix the part free of charge. You have lost a customer and any future positive reference for your products. Thank you for the frustration and complete dissatisfaction.

The unit has been disabled more than it has been operable. While HP support has attempted to be helpful by running remote diagnostics and hours of apologies for my inconvenience, there has been no resolve.

I was instructed to reinstall the OS and that was supposed to fix the issue but again, no dice. Finally, the unit was shipped back to HP for repair. This week, I received the unit back and here I am on the phone with HP.

I called in with my case number and was quickly advised that I should call the repair department. My computer repeatedly freezes in various applications and the only solution is to shut the computer down and restart it.

This ridiculous for a brand new CPU to be performing at this level. I am utterly disgusted with the amount of time that has been invested in trying to fix this CPU. Just send me a replacement unit and I will be happy!!!

I have been on the phone with HP store for over an hour, been speaking with the Taliban, still waiting on my hard earn money. I was on hold for nearly 2 hours that headquarters with Jamal, He was rude, then send me to a Leon, who seem nice, but we got nowhere.

Within the past few years and in an effort to compete with other companies that produce the same products, HP has failed beyond reproach. HP has no concern about the customer. They should utilize both companies if this is the case.

Never a problem with UPS. Your story is truly unfortunate, for several important reasons. Some of the most valuable lessons I learned from IBM and they were great teachers had to do with providing outstanding service.

Their approach was that there are several good hardware and software manufacturers that customers can choose from. The single most important difference that would distinguish us from the competition was customer service.

Whatever it took, we did, and we never told a customer we could not satisfy a hardware or a software request. Companies such as HP and Dell appeal to a particular marketplace that does not think in terms of service after the sale.

Perhaps price is their overriding concern. I had purchased two HPs several years ago — one for a college-bound daughter, the other for my wife. None of them knows what they are doing. There is no logic, no thought flow, just an endless series of useless and unproductive activities.

These kinds of people would never survive working for a company like IBM. The mindset is totally different. Unfortunately, those of us who are left to depend on them must find creative, non-HP ways to get our computers repaired.

Like yourself, I will never have anything to do with HP again. Best of luck to you. After spending 2 hours of my day on the phone with foreigners, telling me that my warranty is out even though I just purchased the computer the day before, they finally decided to say that they will fix it for free.

Supposably they agreed to send me a box with a free shipping label. Today is the third day and still no box. Never bought something brand new and had so many problems with it. I will be reporting this to the BBB first thing Monday morning.

I am going threw a similar problem. Then they mailed it back to me without signature and UPS left it on my front door. I never received it. This was a company computer valuable information was in it. HP customer service is a load of shit.

I just bought a brand new laptop two weeks ago and it will not turn on. I will never buy a HP product again. We bought 40 HP scanjets and none of the buttons work with windows 7. On hp website it says it is compatible with the G, but it is not.

None of the HP techs can get any of the 40 scanners to work on a windows 7 machine. So we wanted them to replace them. They replaced 6 of them and since October of we have had this issue and HP does not seem to want to make it right and replace the others that dont work with windows 7 even though their site says it will.

That makes pretty crappy customer service!!!! I have had the same problem. I was hired as an office manager in a new company. They told me that the PC has been hacked and it corrupted the printer. I told them that it was just connected to the internet service just a few hours ago.

The company got a new printer because we needed a fax machine. Everything was working fine but a few weeks later the printer stopped printing again. I called HP and they said the printer was corrupted and they would send me a refurbished one in place of the new one that was just purchased and in the mean time they would make this one run….

The company was having a hard time getting online with the internet server we had so we had to switch providers. I called HP and they said it was corrupted again and they could fix it for me. I disconnected the phone call and I started looking into the problem myself and I figured it out.

Very interesting scam I mean program. I have just been informed that paying into this program pays for pages used not the ink. I also found out that even though I have only used one quarter of the ink in a 12 mo.

You see I only print about 5 to 10 pages a month. Not worth paying into the program. I will be sure to inform my friends and family of this scam and I will never buy another HP product again. I had an HP printer before this and it never worked right from day one.

I was constantly on the phone with tech services. Cust service could only apologize which does me no good. I am still stuck with this printer. My wife almost expired from a brain-stem aneurysm several months ago. That was followed by a stroke.

She is bedbound and can only enjoy TV and her laptop. No one had a clue. These have done nothing. As a neuroscientist at a medical school, I certainly will not be recommending HP to colleagues, students, acquaintances, friends, relatives or anyone else.

If they go into bankruptcy, it is due to mismanagement and no sense of sound business ethics. Had a HP laser jet that had mechanical problems in August called hp after several hours on the phone they said that it needed to be replaced and I needed to send them proof of when I brought the printer scanned and emailed the receipt two days And no contact so I called and was told so sorry but the warranty ran out 2 days prior to me callings do there was nothing they could do for me but they could sell me a new printer, no thank you.

I went to staples instead intending to buy a different brand but there happen to be a HP rep. In the store when I was looking at printers and he asked why I was looking at printers other than HP when I told him of my experience with customer support he said he was sorry and if I would reconsider HP he would try to make it up to me for the bad experience.

I did and he gave me a toner cartridge and a extended warranty for three years that was in September. In November when making copies with the auto sheet feeder one or two lines would be through the page but not if I single sheet on the glass.

Yes I cleaned everything just so you know I am a computer technician so I called hp on November 18th after going through all the gyrations including up dating the firm ware I was told that the printer would have to be replaced and was transferred to a hardware supervisor who took all my info but because their system was down for processing credit cards which was needed to assure returning of the defected printer they would call back as soon as the system was up.

Received all back the next day she placed the order and the replacement printer would arrive Dec 1st cause of the thanksgiving holiday and all, no problem since I was going on vacation and was not returning til Dec 15th anyway but someone would be here to receive it.

When I returned from vacation no printer. Ok stuff happens so he transferred me to a hardware supervisor. She sent me an email stating the above with her contact info etc upon receiving her email I replied to it with the situation wand a copy of the reciept and all the information to which I got no answer so the next day I replied again to the email.

Still no response, we closed for Xmas ok I deal with this after. Tuesday Dec 29th I followed the instructions in the email again by replying to it and still no response. January 4th having all her contact info I called, and got her voice mail the message stated that she would be in from 1 to 8 or so please leave a message and the best time to return your call and she would do so.

Today is the 8th of January and I have had no response. Now I have spent so much of my time that I could have brought 4 replacement printers and be ahead of the game: Went to Best Buy where I bought it and they said there was something wrong where it needed to go back to HP.

But because HP has the reputation for sending them back not fixed I should call HP first and have them authorize sending it back. I have clearly stated that the power adapter has gone faulty. Mon, 28 Dec Monday, December 28, 1: You might be knowing that my HP Scanjet G is not working now due to a faulty power supply adapter.

Sat, 26 Dec Good day and warm greetings…!!! Please find the attached quote for your recent service event against the case id: This electronic mail message, contents and its attachments may contain confidential, proprietary or legally privileged information and is intended solely for the use of the individual or entity to whom it is actually intended.

If you have erroneously received this message, please permanently delete the e-mail message and please do not disseminate, distribute or copy this e-mail and you are requested to notify the sender.

Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for the contents and integrity of this mail or for any damage caused by the limitations of the e-mail transmission.

He asked me to hold for a few minutes to make sure the payment was made. Sure enough after about ten minutes he came back and said everything was fine and he would transfer me to someone who would respond in about three minutes.

Started the process again, While I usually get a notification that they are experiencing high call volume, I sometime either get shut off again after about twenty minutes or someone comes on so I can explain the case all over again.

The person says no problem, asks a few questions and says they can fix the problem, but hold on for a few minutes. They then come back and say that I need to be transferred, they make the transfer which rings a few times, and the phone goes dead.

I had serious doubts about ordering from HP but thought I would give it a try. I ordered a mere quantity of three X Color Laser Jet cartridges. I have spent 3 hours on the phone trying to straighten this out and it has now been 10 days since I ordered.

Based on my tracing, Fed-Ex never received the shipment; it had only created a label. It is now Dec 7 and they are telling me they are waiting for the return shipment to credit my card. I told them there is no return as nothing was shipped and they are still telling me it will take 6 to 7 days to get me a credit.

It appears there is no such thing at HP. During these painful attempts got at least 11 HP-ers on the line, 6 could not even transfer a phone internally to another dept. They deserve to fail, and quickly.

Each replacement takes at least six months without a computer. I own a HP printer and recently upgraded to Windows There is NO printer driver for this device. I have installed the drivers for the fax and scanner.

There is NO driver for Windows 10 and the printer. I will never do that! I have had nothing but trouble with this particular model. HP has sent me three refurbished replacements and I am still having issues.

I have contacted the technical support department numerous of times. Unfortunately, the calls are routed to India. I contacted the corporate office for assistance. The customer service representative and case manager were not able to assist me.

I bought a new laptop and after opening box was forced to sign away constitutional rights to use my own computer. HP demanded ability to record voice, take photos of me, enter and transfer files to others. Basically, I lost control of my laptop, privacy and rights.

Then they had the nerve to say I could not sue them. Congress will hear from me, especially in light of supreme court cases saying if you buy it, it is yours! I see how much HP cares about Veterans its ok god bless you and your company!

I will not be buying anything else from HP or their retail Best Buy! For some time I called and spoke with English speaking people who helped me immediately. Then we went far far away. You canNOT believe the difference.

Yesterday spoke with about 4 of your mumbai customer service reps. We had always had the contracts but our equipment is JUST 5 years old. Now considered obsolete by HP. I would certainly appreciate an American answer to this.

How can you get away with it. I understand there are thousands in this location in India….. I have to say, I have never had a bad experience with their printers until I purchased the Laserjet Mnw. It has software issues.

I purchased it in Oct and immediately contacted HP support. They ask, do you want a replacement? Not to mention, they say they will call and I am still waiting. It is to the point where I have to record names, phone numbers, log emails, etc.

There are case numbers but they either dont read them or they say they dont have the information…. The first time was at 6: I had purchased a multi-pack of ink and the yellow did not work. They did send me a replacement.

I buy HP products because I was told by someone that HP brands are usually repairable, whereas other brands are mostly throwaway. However, what about the ink carriages? If I run out of ink, as I have done twice, I like to have extra ink, just in case.

Both times this has happened it was a m, and both on weekends, and the so called extra carriage did not work. HP usually send me replacements but that does not happen until three days later, which does not help me for the next days work.

The multi-pack from Costco and the single black carriages from Wal-Mart. I am trying to register a newly purchased laptop and am finding a lot of trouble. I get a lot of warnings that my new computer has viruses.

I find that hard to believe. Or, they said they could fix it for halve the price. I finally got off line with these jokers. As today, January 6, , HP has not reimbursement the money!!!

I am having the same issues as most of the complaints posted. Whatever happen to customer service being a number one priority to maintain satisfaction and company reputation. I bought a brand new HP Envy desktop in September and on October 20, the motherboard was no good.

And of course the warranty had expired exactly after one year in September Never will I purchase an HP product. They were pleasant at first and sent me a box to send it out for repair and I did. We attempted to operate this computer but found that Windows 8 was very difficult for us to operate.

We made several attempts without success. At that point we gave up and put it away. We recently made another attempt and could not find our password. Now I have a totally useless computer. Also, is there anyway we can change Windows 8 to Windows 7?

This operating system is something we can work with. This is no doubt a waste of time but I purchased a new touch all in one to replace an old HP that has served me well for years. Now I find that I cannot open some e-mails, etc.

This ability to create charts, letters, etc. When I spoke with someone, I was told that I have to pay to get Word — it is no longer supplied by HP on every system. I can guarantee you as soon as I can find someone dumb enough to take this off my desk, I will have a new Apple replacing it.

I did not purchase the additional warrantee offered by Wal-Mart since HP offers a 1 yr. I have had to send laptop back to HP twice for repair since April of this year, pretty sad to have for only 5 months and already problems.

The agent took my, gave me a case. I was promised a manager would call and make things right with my pc……. Dissatisfied Customer On September 1, , I ordered and paid for a lap top for my daughter for college l.

Ironically the day the lap top was due to ship I called again for a status update rolls by a supervisor their were no problems I could expect the shipping information. In stead I receive an email saying sorry for the inconvenience but your date head changed to October 1.

Really how does that help my daughter. I recognized her voice several times and each time she is either Katie or Kerri. I was argued with and yelled at on the telephone. She specifically told me to go to Best Buy. I have never been so angry in my life!

She also refused to let me speak with a supervisor. I really am baffled as to how she is working in the customer service industry. I have worked in customer service for over a decade and have never witnessed someone yelling at a customer because they are asking a question.

I wish I had read some of these complaints before my purchase of this cheap laptop. My complaint sounds very similar and i cannot get any help. Such a big company and they cant help the little people who support their products.

I paid money in good faith to purchase your lousy product. I expect it to work correctly. Lets discuss what a great job Meg Whitman is doing so far. I will not be played by HP. After numerous and fruitless phone calls with the phone company, I was finally directed to the head of the warehouse.

Since that time, one year into ownership, the OS failed. Yesterday, I spent from approx 2pm until almost 10pm! Is it company policy to hang up or ignore a customers repeated request for a supervisor? Is it also company policy to hear a complaint and a name yet transfer the customer right back to the person they are wishing to report.

I have been through all the steps to try to fix the problem and I am sure it is a defective cartridge 60XL. There is no way to email HP and get a replacement cartridge. I had a problem a few years ago and ended up contacting the Board of Directors to get assistance.

I just want a replacement 60XL cartridge. Lost fax contact between laser-printer-fax machine and computer. I could print but not send faxes from HP Tool Box fax number contact list. I had to work on Monday, Susan called HP support to get it re connected.

She was on the telephone from The tech person in India was useless, wanted Susan to give her credit card number to finish connection. I was home when this happened and told her donot give number out until we can verify it is working.

I will never buy another HP product, customer service is terrible, cannot understand a word they are saying. Tried to call number for assistance-again HP not user friendly - computer generated operator trying to direct my calls over and over.

Frustrated I just hung up!! Tried to start all over myself with HP Laserjet M disc no luck at all after two hour of trying to download. Kept saying taking too long and would not connect. I now want to install the above printer to another older computer but I have no disk.

Where can I find another disk? Do you keep those in stock? Ditto on the worst customer service. And I used to work at HP! This is beyond ridiculous. I bought an HP laptop on Sept. It took me a lot of time and frustration until I got an HP support case number on Jan.

I am quoting their answer:. Our support agent will contact you shortly. Case number for the case created: No one contacted me since then. When I replied to the above HP email It failed time and time again.

I tried a number of times to call HP from abroad where I have been traveling. Each time I waited over 20 minutes listening to HP advertisement how good they are but no one answered. Call center is routed out of India. There sales center is in the us only…that sould tell you something.

HP you suck and may you go out of business really soon. Whitman, I am writing to you regarding one of three Laptop computers I purchased from your company over the summer. I have been attempting to seek repairs for one of the laptops for the last several months to no avail.

I am taking this directly to you as this issue seems to be a serious flaw in customer support which should be immediatly addressed. I am unable to seek ANY service repair for a completly new laptop I have spoken repeatedly to customer service, a total of 6 telephone calls for over three and a half hours with customer support, long distance, with no resolution.

I have submitted the laptop to my local HP repair representive and have had the computer returned unfixed. The only solution offered by your customer support was, I mail the computer I purchased back to the country it was purchased in, to someone I may know, so they can send the computer through your prepaid box, you can send to them, to a repair center named in advance, so they may repair the already documented broken mother board, then return the computer to someone I know in the country the computer was purchased in, and they will in tern then mail the computer back to me in the country i currently am working in.

Logistically, this is a nightmare. Cost wise through shipping alone i will pay next to the cost of a new machine. This process will take 3 months in mail and delivery time, repair is still an unknown, and burdens many people.

This is an ineffective and utterly total waist of my time and yours, money loss for your company and your customers satisfaction has been destroyed. Now, let me point out this small detail, I was in schipol airport yesterday and purchased electronics at a store.

IF it were your computer, would you require me to find someone I know at the airport to return the computer to be fixed??? The logic your support is giving to me is crap that the computer I have has to be repaired in the country it was purchased in.

I bought HP because I know or at least assumed albeit incorrectly it seems I could get help world wide. I have taken the machine to an authorized repair workshop and they cannot fix it. If you have another facility that can fix it, thats great, but you can offer to send a shipping box to me where I am not to some country the computer originated in.

I have spent months trying to get help, only to have my time waisted, get hung up on, or not receive a return call. At this point we have been with out this NEW laptop for months and cannot receive any support or help from your company.

I want to offer your organization one last oppertunity to make this issue correct. I tried to explain to the customer rep. You are welcome to keep this damaged machine. I am afraid at this point to even attempt to seek repair help on the second of the three machines purchased as this one also has issues affecting functionality, albeit not as critical as the computer in question which is completly dead, but still, its two machines out of three.

First things first lets replace the documted broken MB with a new laptop please. I await your prompt response and a streamlined, effective and customer satisifaction oreintated solution to this situation without further delay.

When the technical supervisor submitted the order, I asked him how I can extend the warranty on the new printer.

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